Groomdesk Terms of Use

Effective date: September 13, 2026

These Terms of Use (the “Terms”) govern access to Groomdesk, a scheduling and operations service for grooming businesses (the “Service”). The Service is provided by Mohammed Asaduallah, sole proprietor trading as Groomdesk (“Groomdesk,” “we,” “us,” or “our”). Questions about these Terms may be sent to support@groomdesk.co.

By using the Service, you agree to these Terms. If you use the Service for a grooming business, you confirm that you are authorized to accept these Terms for that business.

What Groomdesk provides

Groomdesk gives grooming businesses tools to organize clients, pets, appointments, staff schedules, check-in and pickup operations, notes, waivers, reports, and related notifications. The features available to a person depend on the business and the access that business grants.

Groomdesk is a software provider. Each grooming business using the Service is responsible for its own services, appointment decisions, prices, policies, customer relationships, staff, pet-care decisions, and communications with its customers. An appointment shown in Groomdesk is not a guarantee that a business will provide a service at a particular time; contact the business directly about changes, delays, prices, or care instructions.

Accounts and authorized use

Keep login information confidential and use only accounts and access assigned to you. You are responsible for activity performed through your account and must promptly tell the business or Groomdesk if you believe an account has been used without permission. Do not share access, bypass security controls, probe the Service, interfere with its operation, or use it to send unlawful, deceptive, abusive, or unsolicited communications.

You may enter information only when you have the right to provide it and when you have the authority required by the business. Do not enter another person’s information or a pet’s information for an unrelated purpose.

Appointments and business instructions

The grooming business controls the appointment information and instructions it enters into Groomdesk. Contact the relevant business about appointment availability, cancellations, rescheduling, arrival, pickup, pet restrictions, fees, or other service questions. Groomdesk does not replace the business’s professional judgment or customer-service process.

Appointment text messages

When a participating business records a mobile phone number as an operational contact, Groomdesk may send transactional appointment messages for that business. These messages can include a booking confirmation, a material rescheduling update, a cancellation notice, one reminder scheduled for approximately 24 hours before an appointment, and a ready-for-pickup notice. Delivery timing can vary, and an appointment booked close to its start time may not receive a reminder.

The business is responsible for obtaining and retaining any permission required for its messages, using numbers it is authorized to use, and honoring a person’s refusal or request to stop. Contact the business with questions about your permission or if you do not want appointment texts. A text message is not required to book or receive grooming services.

Message frequency varies with appointments. An appointment commonly generates a confirmation, a 24-hour reminder, and a ready-for-pickup message, with additional messages when the appointment is materially rescheduled or cancelled. Message and data rates may apply. Reply HELP for help and STOP to stop messages from the sending number. A landline cannot receive SMS through the Service.

Groomdesk does not sell or share mobile phone numbers or appointment-message permission information with third parties for their own marketing. We may provide information to service providers when needed to deliver and operate the Service.

For Bark & Fitz appointment messages, the sending number is +1 844-714-2275. For Bark & Fitz service questions, call +1 250-652-5294. Do not call or text Groomdesk for urgent pet-care or appointment matters unless Groomdesk is the contact identified by the business.

Intellectual property and feedback

Groomdesk and its software, names, visual elements, and documentation are owned by Groomdesk or its licensors. These Terms give you a limited right to use the Service for its intended purpose; they do not transfer ownership.

If you send suggestions or feedback, you allow Groomdesk to use it to operate and improve the Service without owing compensation.

Availability and changes

We may update, suspend, or discontinue parts of the Service, including for maintenance, security, legal, or operational reasons. We will make reasonable efforts to keep the Service available, but do not promise uninterrupted or error-free operation. We may update these Terms by posting a revised version with a new effective date. Continued use after the effective date means you accept the revised Terms.

Disclaimers and responsibility

The Service is provided for business scheduling and operations. To the extent permitted by law, Groomdesk disclaims warranties that the Service will be uninterrupted, completely accurate, or suitable for every purpose. Groomdesk does not control a salon’s conduct, pet-care services, prices, appointment availability, staff decisions, or customer communications.

Nothing in these Terms limits a right or remedy that applicable law does not allow us to limit. The business that provides grooming services remains the appropriate contact for those services and related appointment decisions.

Ending access

A business or Groomdesk may suspend or end access when needed to protect the Service, address misuse, comply with law, or end a business’s use of the Service. Provisions that should continue by their nature, including ownership, confidentiality, disclaimers, and dispute-related rights, continue after access ends.

General

These Terms are the agreement about the Service between you and Groomdesk, subject to any written agreement that Groomdesk has separately made with a business. If a provision is unenforceable, the remaining provisions continue to apply. A failure to enforce a provision is not a waiver. These Terms do not create a partnership, employment relationship, agency, or joint venture between Groomdesk and a grooming business.

Contact

For questions about these Terms, contact support@groomdesk.co.